❓ Frequently Asked Questions
myar99 FAQ — Everything you need to know
Deposits and withdrawals, bonus terms, VIP upgrades, identity verification, and technical issues — find everything in one place here.
Whether you are new to myar99 or an experienced player, this FAQ page has complete answers to all the questions you are likely to ask. Topics such as how to deposit, how to claim a bonus, VIP upgrades, identity verification, and playing on mobile are grouped together so you can find what you need quickly. If anything is still unclear after reading, our 24/7 Live Chat team is ready to help.
VIP Membership
myar99 has 4 VIP levels — Bronze, Silver, Gold and Platinum. As you move up from Bronze to Platinum, your weekly cashback rate increases. Platinum players receive priority service, higher cashback, and exclusive promotions.
Cashback is a percentage of your net losses over a set period returned to you as bonus funds. You can receive up to 0.4% at Bronze, up to 0.8% at Silver, up to 1.1% at Gold, and up to 1.5% at Platinum. The amount is calculated based on your wagering history.
Your VIP level moves up automatically based on your regular play history and activity volume. To reach a higher VIP level, you need to keep playing regularly and maintain your wagering amount. For the exact turnover requirements, you can ask directly via Live Chat.
Platinum VIP players receive weekly cashback of up to 1.5%, priority withdrawals, exclusive promotions, and dedicated VIP support. Reaching Platinum represents the highest reward level myar99 offers its players.
Cashback bonus funds are credited weekly based on your records. Since the cashback you receive is tied to a wagering requirement, you can withdraw it as cash only after that wagering requirement is met. For more details, ask via 24/7 Live Chat.
Technical Issues
myar99 works smoothly on Android and iOS phones, tablets, and all desktop computers through your browser. One of myar99's key advantages is that no app download is required. It is compatible with Chrome, Safari, and Firefox browsers.
On Android Chrome, tap the browser menu and select "Add to Home screen". On iPhone Safari, tap the share icon and choose "Add to Home Screen". This lets you access myar99 from your Home Screen with one tap, just like an app — no extra download needed and no storage used.
If your connection drops, the outcome of the round you were playing is recorded on the server, so there will be no financial loss. When you reconnect, you can check the history of the game you were playing. If the problem continues, check your network connection and contact 24/7 Live Chat.
Clearing your browser cache usually fixes this. In Chrome, go to Settings → Privacy and security → Clear browsing data and delete the cache. Then try opening myar99 again. If the problem persists, try switching your data connection (WiFi ↔ mobile data) or use a different browser.
Yes, you can play myar99 directly from your phone browser. The website is built with a mobile-friendly design and displays well on small phone screens. You can fully access all games, deposits and withdrawals, and services from your phone.
Bonuses and Promotions
After your first deposit at myar99, you will automatically receive a 200% welcome bonus. The maximum bonus is 300,000 Ks. For example — if you deposit 20,000 Ks, you receive a 40,000 Ks bonus, giving you a balance of 60,000 Ks. To claim your bonus, let our team know via Live Chat.
The wagering requirement is the number of times you must play through your bonus before you can withdraw it as cash. myar99's wagering requirement is bonus amount × 15. For example — if you deposit 20,000 Ks, the bonus is 40,000 Ks × 15 = 600,000 Ks that must be wagered. If you deposit 320,000 Ks, the bonus is 300,000 Ks × 15 = 4,500,000 Ks that must be wagered.
No. The 200% welcome bonus can only be claimed once per player. If we detect accounts hiding their IP address, payment method, or personal details to claim multiple times, the bonus will be cancelled — so please play with your real account.
Invite a friend to myar99 and when they make their first deposit, you will receive 5% of their deposit amount as a bonus (up to 20,000 Ks per referral). On top of that, you will earn 0.1% of their valid bets as a weekly commission. The more friends you invite, the more you earn.
Most game types can be used for wagering, but some games (for example, table games with low odds) may have a lower wagering contribution percentage. If you want to know exactly which games count in full, contact our 24/7 Live Chat. Slots generally count at 100%.
Yes, bonuses have an expiry date. The exact deadline will be communicated via Live Chat when you claim your bonus. Once you receive a bonus, complete your wagering as soon as possible. If wagering is not completed before the expiry date, the bonus funds may be forfeited.
Personal Information Verification
Identity verification (KYC) is in place to protect your account from theft, fraud, and financial irregularities. myar99 prioritises the financial security of our players, which is why we have the KYC process. It also helps prevent bonus abuse.
KYC may be requested when withdrawal amounts increase significantly, when you make your first large withdrawal, or when myar99's security system flags unusual activity for review. Being prepared in advance helps resolve things quickly.
We accept NRC (National Registration Card) or Passport. Both are front-facing documents so there is no difference between them — submit whichever one you have. Live Chat will guide you on where to upload it.
myar99 protects all personal information submitted by players with SSL encryption. Data is handled only by authorised staff and is never sold to third parties. You can read the full privacy policy on the Privacy Policy page.
Rejections can happen if the photo is unclear, the information is incomplete, or the document has expired. This is not a refusal to work with you — it simply means you need to resubmit with the correct documents. Contact our 24/7 Live Chat and they will walk you through it. Don't hesitate to reach out.
Deposit Questions
You can deposit at myar99 via KBZPay, Wave Money, AYA Pay, and bank transfer. The most widely used mobile payment methods in Myanmar are all supported, making deposits quick and easy. The minimum deposit for every method is 10,000 Ks.
To deposit with KBZPay, open the deposit form in your myar99 account and select KBZPay. Transfer the amount to the KBZPay number shown, then provide the transaction ID in Live Chat. Once the deposit is confirmed, your balance will be updated almost immediately.
Regardless of which payment method you use, the minimum deposit is 10,000 Ks. Withdrawals also start from 10,000 Ks, and processing time is 15 minutes to 2 hours.
myar99 does not charge any fees on deposits. The full amount you deposit will be added to your balance. Please note that your payment provider (e.g. KBZPay) may or may not charge their own fees depending on their own terms.
To deposit with Wave Money, select Wave Money in the myar99 deposit form and transfer to the Wave number provided. After sending via the Wave app, share the reference number with our support team via Live Chat. Once the transaction is matched, your balance will be updated almost instantly.
After your deposit is confirmed and verified by our support team, you will receive your balance quickly. In most cases, you can provide the transaction ID via Live Chat, confirm it there, and receive your balance within minutes. If it takes longer, contact us via Live Chat and attach your transaction proof.
Need more help?
If you have a question that this FAQ does not cover, myar99's support team is available in Myanmar language 24/7 and ready to respond. You can reach them right away — no preparation needed.
Log in to myar99 About Us24/7 Live Chat
You can reach our support team in Myanmar language right away. They can help with bonuses, deposits, withdrawals, and KYC matters.
Contact us by Email
[email protected] — use email for matters that need a written record.